Privacy Policy

Škoda Auto Volkswagen India Private Limited (“SAVWIPL”, “we”, “our” or “us”) and the Volkswagen Group brands are very sensitive towards protection of your privacy and your data. It is important to us that you feel secure when visiting our website/web pages/mobile applications (App). None of the personal information you give us shall be disclosed to any unauthorized third party without seeking your explicit consent.

1) DATA COLLECTION AND STORAGE AT SAVWIPL:

SAVWIPL, along with its affiliates and partners, may collect and store personal information such as your name, email address, phone number, postal address, date of birth, and location data to provide the necessary information and support for using this website/web pages/mobile application (App).

2) DATA TRANSMISSION BETWEEN SAVWIPL, GROUP COMPANIES, AFFILIATES, AND PARTNERS:

To ensure that SAVWIPL, Group Companies, Affiliates, and Authorised Dealers (Partner/s) have an up-to-date records and are able to provide you goods & services; any data collected will be exchanged between these entities.

3) USE OF DATA BY SAVWIPL:

Any data collected and stored on these website/web pages/mobile application (App) may be used by the SAVWIPL and its Partner/s in question, in order to provide services and to process the contract, offer customer support, conduct customer surveys and tailor customer information, to your individual needs.

SAVWIPL will use the customer data sent by the Partners so that it can provide the ordered services properly and quickly.

Customer information tailored to your individual needs - if applicable, together with other personal data given by you to the Partner and/or SAVWIPL - will be pooled and stored in a database, where your data will automatically be evaluated in order to compare the resulting personal customer profile, with individual product and service offerings. You can then receive appropriately customized information (e.g. offers on new products and services).

No forwarding of data beyond the scope - Your personal data will not be transmitted unless covered by any of the instances as mentioned in this policy.

4) INFORMATION ON DATA PROTECTION:

For SAVWIPL, the protection of personal data is of utmost importance. We would therefore like to inform you how we protect your privacy when you give your personal data to us. It goes without saying that we shall comply with applicable data protection regulations, but in addition, in giving you the following information, we would like to commit ourselves to using your data in a responsible way, making sure that your privacy is protected at all times. We want you to feel good and safe when visiting our website/web pages/mobile applications (App).

5) ACCEPTANCE OF COOKIES:

We place cookies on your computer / mobile devices, when you visit our website/web pages/mobile applications (App). You can determine the extent to which cookies are enabled or disabled by means of settings on your computer (usually in your web browser, such as Internet Explorer). We assumes that you agree to cookies being placed on your computer / mobile devices, if your browser is set to allow them. With regard to data protection please refer to our Data Protection Declaration.

6) GENERAL INFORMATION:

If you visit website/web pages/mobile applications (App) of SAVWIPL, information of general nature is collected automatically. This information includes such things as the kind of web browser, the operating system, which is used, or the domain names of your internet service providers. Exclusively such information is collected which does not allow any conclusions as to your identity. Besides, these data are also generated when visiting any other web page on the internet, i.e. this is not a function specific to SAVWIPL website/web pages/mobile applications (App). This kind of information is collected exclusively in an anonymized way and interpreted by us for statistical purposes. The better we understand what you want, the faster you will find the desired information on our website/web pages/mobile applications (App).

7) PERSONAL INFORMATION:

If you are asked to give personal information on our website/web pages/mobile applications (App), such as your name, address, or phone number, this is subject to special provisions, which shall be indicated to you. We will use this data for marketing purposes within the Group entities and Partners, to attract prospective customers, conduct surveys, and provide information. Your data will not be passed on to any unauthorized third parties. Apart from the data which you give to us, we will use information derived from, how you use our service, to be able to lead you to the information which could be interesting for you, as fast as possible and to constantly optimize our services.

8) PERMISSION FOR USE OF PHOTOGRAPHS, CONTACTS AND CALENDAR FOR THE PURPOSE OF MOBILE APPLICATIONS.

9) SECURITY

SAVWIPL implements technical and organizational security measures to safeguard personal data from intentional or unintentional manipulation, loss, destruction, or unauthorized access. This includes encryption of personal data during transmission and storage. Our security measures are regularly updated and enhanced to align with current best practices.

10) VEHICLE INFORMATION

All technical data specified in connection with the individual models are approximate and directive only. SAVWIPL & the Volkswagen Group brands reserve the right to adjust the prices, colors, equipment, and technical data of the models depicted and described herein. The illustrations show photographs of top-class models fitted with abundant optional equipment which may not be part of standard models. For detailed information on the range of available models, standard and optional equipment, current prices, delivery conditions, and time limits, contact the Authorised Dealer for the concerned Volkswagen Group Brand. 

11) DATA RETENTION AND DELETION POLICY:

Personal data is retained for, as long as it is necessary to fulfil the purposes outlined in this policy or as required by law. You can request deletion of their personal data by contacting on contact details provided at the end of this Policy.

12) DATA PROTECTION DECLARATION

We are pleased that you are visiting our website/web pages/mobile applications (App) and would like to thank you for your interest in our company, our products and our website/web pages/mobile applications (App). Your privacy when using our website/web pages/mobile applications (App) is important to us. Consequently, we would ask you to take note of the following information:

a. Anonymous data collection

You may, as a matter of principle, visit the SAVWIPL website/web pages/mobile applications (App) without telling us who you are. We may collect device-specific information (such as model number/ name, operating system, hardware specifications, screen resolution, browser used, address, etc.) popularly known as ‘device fingerprinting’. Further, we are notified merely of the name of your Internet Service Provider, the website from which you accessed our site, and which of our website pages you visit. This information is evaluated for statistical purposes. Your anonymity as an individual user is preserved.

b. Collection and processing of personal data

Personal details are only collected if you provide them to us, such as to execute a contract, in response to a survey, or when registering for personalised services.

When you register for SAVWIPL personalised services, provided you give your consent, your registration details will be processed for the purposes of promotion and market research and to provide needs-oriented design of electronic services. Moreover, if you give your consent, the information called up by you on your visit to the SAVWIPL and its group companies portals will be used to construct a user profile, in order to provide you with specially tailored promotional offers.

This data is transmitted in encrypted form, in order to prevent misuse by third parties. Your data may be processed within the India and or overseas, based on legal/statutory requirements.

c. Use and distribution of personal data

Without your consent to other use, the personal data collected on the website/web pages/mobile applications (App) of SAVWIPL, will be used only for contract execution, service delivery and handling of your enquiries. Additionally, if you have given your consent, your data will also be used for promotional and market research purposes and for the design of needs-oriented electronic services from SAVWIPL. Any use of personal data for the delivery of tailored promotional offers will also be made only if you have given your consent.

As consent to use your data for the above purposes may involve the transmission of your data to the group companies of the SAVWIPL, Volkswagen Group and the Volkswagen partners (dealers and service centres) selected by you, your data may also be passed on to those parties. No other transfer of data to third parties is undertaken.

You can, of course, withdraw your consent at any time with immediate effect.

13) CONTACT DETAILS

If you have any queries, requests, or complaints concerning this website/web pages/mobile applications (App) or services offered thereunder, please do not hesitate to contact us on below mentioned contact details:

14) DATA PRIVACY AND GRIEVANCE OFFICER

Any concerns, disputes, discrepancies or grievances with respect to processing of Personal Information can be referred to the designated Data Privacy and Grievance officer, as below:

Mr. Salil Date

Legal Department